PRIVACY POLICY

We may collect and process the following personal information:

Information you provide to us

• Name

• Email address

• Telephone number

• Home or business address

• Details about your project or enquiry

• Any photographs, plans or information you voluntarily provide

Information collected automatically

When you visit our website, we may collect:

• IP address

• Browser type and version

• Device information

• Pages visited

• Date and time of visits

• Website usage statistics

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How We Use Your Information

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We use your information to:

• Respond to enquiries

• Provide quotations

• Schedule and deliver our services

• Manage customer relationships

• Send invoices and administrative communications

• Improve our website and services

• Comply with legal obligations

• Prevent fraud and maintain security

We will only use your personal information where we have a lawful basis to do so.

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Lawful Basis for Processing

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Under UK GDPR, we rely on one or more of the following legal bases:

• Contract: To provide services requested by you.

• Legitimate Interests: To operate and improve our business.

• Legal Obligation: To comply with applicable laws.

• Consent: Where you have agreed to receive marketing communications.

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Marketing Communications

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We will not send unsolicited marketing communications.

If you have opted in to receive marketing information, you can withdraw your consent at any time by contacting us.

We will never sell your personal information to third parties.

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Sharing Your Information

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We may share your information with trusted third parties where necessary, including:

• Accountants and professional advisers

• IT and website service providers

• Payment providers

• Suppliers and subcontractors involved in delivering our services

• Legal or regulatory authorities where required by law

We only share information necessary to provide our services.

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How Long We Keep Your Information

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We retain personal information only for as long as necessary.

Typically:

• Customer enquiries: up to 12 months

• Quotations: up to 3 years

• Invoices and financial records: 6 years (to comply with HMRC requirements)

After this period, information is securely deleted or anonymised.

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Website Cookies

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Our website may use cookies to improve functionality and analyse website traffic.

Cookies are small text files stored on your device.

You can control or disable cookies through your browser settings.

If we use analytical tools such as Google Analytics, you will be asked for consent where required.

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Data Security

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We take appropriate technical and organisational measures to protect your personal information against:

• Unauthorised access

• Loss

• Misuse

• Alteration

• Disclosure

However, no internet transmission can be guaranteed to be completely secure.

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Your Rights

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Under UK GDPR, you have the right to:

• Access your personal data

• Correct inaccurate information

• Request deletion of your data

• Restrict processing

• Object to processing

• Request data portability

• Withdraw consent at any time (where applicable)

To exercise these rights, please contact us.